Please be assured that we will always try and resolve a complaint as quickly as possible.

Our team here at the Domestic Abuse Alliance welcomes and encourages feedback of all kinds from our clients. If you have a complaint about our services or our employees, we want to help resolve it to your satisfaction, as well as learn from it so that we can improve our services in the future.

To make a complaint please email us at partner@pathwaytoprotection.org.uk. We’ll aim to respond to and resolve your complaint within 24 hours. In some cases, particularly if your complaint is of a complex nature or involves a third party, it may take longer. We will inform you of the delay, the reasons for it, and when you can expect a response.